Terms and Conditions

POWERFIX SERVICE PARTNER TERMS & CONDITIONS

For Tie-Up Shops, Service Centers, Independent Technicians, and Home Service Technicians
Public Version

Terms Version: PF-SPTC-v1.1
Effective Date: July 5, 2026
Last Updated: August 4, 2026

These Terms are publicly available for transparency. They explain the standards, responsibilities, and rules required from all Service Partners participating in the PowerFix platform.

Anyone may read these Terms, including clients, applicants, approved partners, and members of the public.

QUICK SUMMARY

Before You Apply, Please Know:

By applying as a PowerFix Service Partner, you agree that:

✓ Approval is not automatic.
PowerFix may verify your identity, business, skills, experience, tools, service area, and other submitted information before approving your application.

✓ Only accept jobs you are qualified to perform.
You must declare your actual skills honestly and accept only services that you can properly and safely perform.

✓ Every PowerFix transaction must have an official Job Order.
No PowerFix client should be serviced outside the official system.

✓ Required payment must be confirmed before work begins.
Depending on the service, this may include a diagnostic fee, service fee, down payment, home service fee, rush fee, parts payment, or other approved charges.

✓ The client's device condition must be documented.
Photos, videos when necessary, and available function tests must be completed before opening or repairing a device.

✓ Additional work requires client approval.
Do not replace additional parts, perform additional repairs, or increase the approved charges without proper authorization.

✓ Client devices and personal information must be protected.
Unauthorized access to photos, messages, files, passwords, accounts, or other private information is strictly prohibited.

✓ PowerFix-generated clients must not be diverted.
Do not ask clients to cancel their booking and transact directly outside the PowerFix system.

✓ Prices, parts, services, and availability must be truthful.
Do not misrepresent aftermarket parts as original, upload false availability, or make misleading repair claims.

✓ Home Service Technicians must follow additional safety and conduct rules.
Professional behavior, proper identification, correct service location, and respect for the client's home or workplace are required.

✓ Tie-Up Shops are responsible for their authorized staff.
Only properly authorized personnel may handle PowerFix clients and devices.

✓ Warranty and backjob concerns require proper assessment.
Neither the client nor the technician should be automatically blamed without inspection, documentation, and technical evidence.

✓ PowerFix may review partner performance.
Quality, documentation, complaints, cancellations, backjobs, client ratings, turnaround time, and compliance may affect continued platform access.

✓ Serious violations may result in suspension or removal.
Fraud, theft, data misuse, harassment, hidden payments, fake documents, illegal activity, and intentional off-system transactions may result in immediate action.

This summary is only a guide. The complete Terms & Conditions below apply to all Service Partners.

READ FULL TERMS & CONDITIONS ▼

FULL TERMS & CONDITIONS

1. PURPOSE AND SCOPE

These Terms govern the application, verification, approval, onboarding, platform access, booking acceptance, service performance, handling of client devices, payments, documentation, warranties, complaints, disputes, and continued participation of PowerFix Service Partners.

These Terms apply to:

Tie-Up Shops;
Repair Shops;
Service Centers;
Independent Technicians;
Home Service Technicians;
Mobile Technicians;
Specialized Repair Providers;
Other service providers approved by PowerFix.

Specific requirements may vary depending on the Partner Type, service category, location, and separate written agreement.

2. DEFINITION OF A SERVICE PARTNER

Tie-Up Shop or Service Center
A business location approved to receive and perform PowerFix-related services.

Independent Technician
An individual technician approved to accept specific repair or technical jobs.

Home Service Technician
An approved technician authorized to perform eligible services at the client's home, office, workplace, or other approved location.

Specialized Service Provider
A technician, shop, specialist, or business approved for specific advanced or specialized services.

All are collectively referred to as "Service Partners."

3. INDEPENDENT SERVICE PROVIDER STATUS

Unless separately employed by PowerFix under a written employment arrangement, a Service Partner participates as an independent service provider.

Approval does not automatically create:

An employer-employee relationship;
A franchise relationship;
An agency relationship;
An exclusive territory;
A guaranteed salary;
A guaranteed number of bookings;
A guaranteed income.

Separate employment, franchise, exclusive territory, or business arrangements must be covered by a separate written agreement.

4. OTHER POWERFIX PROGRAMS AND ROLES

PowerFix may operate additional programs and roles separate from the Service Partner Program. These programs are governed by their own eligibility requirements, operational policies, agreements, and internal guidelines.

Approval for one program does not automatically grant approval, access, or participation in any other PowerFix program.

4.1 POWERFIX EMPLOYEE

Individuals applying for employment with PowerFix acknowledge that submitting an application does not create an employer-employee relationship.

PowerFix may require interviews, examinations, background verification, reference checks, skills assessments, medical examinations where permitted by law, and other reasonable hiring procedures before any employment offer is made.

Employment is subject to:

PowerFix hiring requirements;
Applicable employment contracts;
Company policies;
Employee handbook;
Confidentiality obligations;
Applicable labor laws.

Applicants understand that PowerFix may reject, defer, or discontinue any employment application at its discretion, subject to applicable law.

Only a written employment agreement signed by both parties establishes an employer-employee relationship.

4.2 POWERFIX FRANCHISEE

Applications to become a PowerFix Franchisee are subject to separate evaluation and approval.

Submission of a franchise application does not guarantee:

Approval;
A Franchise Agreement;
An exclusive territory;
A protected service area;
Guaranteed profitability;
Guaranteed customer volume.

Approved Franchisees may be required to execute a separate Franchise Agreement governing:

Franchise fees;
Branding;
Operations;
Training;
Marketing;
Quality standards;
Territory;
Performance requirements;
Renewal conditions.

Until a Franchise Agreement has been executed, applicants have no authority to represent themselves as an official PowerFix Franchise.

4.3 POWERFIX TRAINER

PowerFix may approve qualified individuals to conduct technical, operational, business, customer service, or other authorized training programs.

Trainer applicants may undergo:

Skills evaluation;
Teaching demonstrations;
Technical assessments;
Interview;
Background verification;
Certification review.

Approved Trainers must:

Deliver only approved training materials;
Maintain professional conduct;
Protect confidential training content;
Avoid misrepresenting certifications;
Follow PowerFix quality standards.

PowerFix may suspend or revoke Trainer status where training standards are not maintained.

4.4 POWERFIX TRAINEE

PowerFix may accept individuals into internship, apprenticeship, technical training, certification, or other educational programs.

Acceptance into a training program does not guarantee:

Employment;
Certification;
Franchise approval;
Service Partner approval;
Future business opportunities.

Trainees agree to:

Participate honestly;
Complete assigned learning activities;
Follow instructor guidance;
Respect confidential information;
Properly use PowerFix equipment and materials;
Observe workplace safety rules;
Comply with applicable program requirements.

PowerFix may remove a Trainee from a program for serious misconduct, repeated violations, academic dishonesty, safety concerns, or other legitimate reasons.

4.5 SEPARATE AGREEMENTS

Employees, Franchisees, Trainers, and Trainees may each be required to accept additional agreements, manuals, policies, codes of conduct, operational procedures, or program-specific terms.

Where a separate written agreement exists, that agreement shall govern the specific program together with these Terms to the extent they are consistent.

4.6 NO AUTOMATIC CONVERSION

Participation in one PowerFix program does not automatically create or convert participation into another program.

For example:

A Service Partner is not automatically an Employee.
An Employee is not automatically a Franchisee.
A Trainer is not automatically a Service Partner.
A Trainee is not automatically hired as an Employee.
A Franchisee is not automatically authorized to provide every PowerFix service.

Separate approval and, where applicable, separate written agreements are required for each role.

5. APPLICATION AND VERIFICATION

Applicants must provide complete, accurate, and truthful information.

Depending on the Partner Type, PowerFix may request:

Valid government-issued identification;
Identity verification;
Proof of address;
Contact information;
Emergency contact information;
NBI, Police, or Barangay Clearance;
DTI or SEC registration;
Business permits, when applicable;
Shop photographs;
Business location;
Tools and equipment list;
Skills and services list;
Years of experience;
Training certificates;
Sample work or repair portfolio;
References;
Payment account information;
Other information reasonably necessary for verification.

PowerFix may require additional verification before or after approval.

Submitting an application does not guarantee approval.

6. TRUTHFUL INFORMATION

Applicants and Service Partners must not submit or use:

Fake identification;
Fake documents;
False business information;
False addresses;
False skills;
False experience;
Fake certificates;
Fake reviews;
Fake transactions;
Another person's identity or account.

Material misrepresentation may result in rejection, suspension, or removal from the platform.

7. SKILLS AND SERVICE DECLARATION

Service Partners must select only the device categories and specific services they are capable of performing.

Categories may include:

Cellphones;
Tablets;
Laptops;
MacBooks;
Desktop computers;
Smartwatches;
Gaming consoles;
Printers;
Cameras;
Audio devices;
Wireless earbuds;
Portable keyboards;
Other supported electronic devices.

Specific skills may include:

Screen replacement;
Battery replacement;
Charging repair;
Software service;
Data recovery;
Board-level repair;
Reballing;
Microsoldering;
Face ID repair;
Camera repair;
Liquid-damage treatment;
Component-level diagnostic;
Other specialized services.

A Service Partner must not accept a job they are not reasonably qualified or equipped to perform.

8. UPDATING SKILLS

Service Partners may update their skills as they gain new training and experience.

New skills may require:

Admin review;
Certificate submission;
Technical assessment;
Interview;
Repair demonstration;
Training completion;
Temporary limited access.

Newly added skills may remain pending until verified.

PowerFix may notify authorized administrators when a Partner changes or adds skills.

9. ACCOUNT SECURITY

Service Partners are responsible for protecting their accounts.

They must:

Keep passwords and OTPs confidential;
Never share account access;
Never allow unauthorized persons to accept or perform jobs under their account;
Report suspected unauthorized access immediately;
Keep account information updated.

Jobs accepted through an account may be treated as the responsibility of the registered account holder, subject to investigation of reported unauthorized access.

10. SERVICE AREA, SCHEDULE, AND AVAILABILITY

Service Partners must maintain accurate information regarding:

Shop location;
Service area;
Home service coverage;
Working hours;
Available dates;
Booking capacity.

Partners should not accept bookings they cannot reasonably fulfill.

Repeated no-shows, unjustified cancellations, false availability, or failure to respond may affect booking access.

11. ACCEPTING A BOOKING

Before accepting a booking, the Service Partner should review available information regarding:

Device type;
Exact model, when available;
Reported problem;
Requested service;
Location;
Schedule;
Parts requirement;
Estimated charges;
Payment status;
Special instructions.

Acceptance of a booking creates a responsibility to handle the job professionally and in accordance with these Terms.

12. OFFICIAL JOB ORDER REQUIRED

Every PowerFix-related service must have an official Job Order or approved transaction record.

This includes:

App bookings;
Website bookings;
Manual bookings;
Phone or social media inquiries converted into jobs;
Walk-ins handled through PowerFix;
Home service bookings;
Transferred jobs;
Other PowerFix-generated transactions.

No repair should begin without the required transaction record.

13. PAYMENT REQUIREMENTS BEFORE SERVICE

The applicable required payment must be confirmed before work begins.

Depending on the job, this may include:

Diagnostic fee;
Service fee;
Down payment;
Home service fee;
Rush fee;
Parts payment;
Special-order payment;
Other approved charges.

A verbal promise to pay does not automatically constitute confirmed payment.

14. CLIENT TERMS AND INFORMED AUTHORIZATION

Before opening or repairing a device, the client must be given reasonable access to the applicable Client Repair Terms & Conditions and must provide the required authorization.

Service Partners must not:

Force acceptance;
Hide material risks;
Misrepresent the condition of a device;
Make unauthorized guarantees;
Mislead clients about expected results.

Client authorization should be properly recorded through an approved process.

15. PRE-REPAIR DOCUMENTATION

Before opening or servicing a device, its condition must be documented as reasonably applicable.

Documentation may include:

Front and back photographs;
Side photographs;
Cracks;
Dents;
Scratches;
Missing screws;
Bent frames;
Broken glass;
Signs of liquid exposure;
Power condition;
Display condition;
Charging condition;
Other visible concerns.

High-risk or high-value devices may require additional photos or video.

Incomplete documentation may be considered when reviewing a later dispute.

16. INITIAL FUNCTION TEST

Whenever reasonably possible, the Service Partner should test relevant functions before repair.

Testing may include:

Power;
Display;
Touch;
Charging;
Battery;
Cameras;
Speaker;
Microphone;
Wi-Fi;
Bluetooth;
Cellular signal;
Buttons;
Biometrics;
Sensors;
Keyboard;
Trackpad;
Ports;
Other device-specific functions.

If testing cannot be completed because the device is locked, has no power, is severely damaged, cannot boot, or has another limiting condition, this should be documented and the client must be informed that the device cannot be checked, and other issues may arise upon reviving the unit.

17. DIAGNOSTIC STANDARDS

The client's reported issue is not automatically the final diagnosis.

Service Partners should distinguish between:

Client-reported symptoms;
Initial visual findings;
Confirmed diagnostic findings;
Possible hidden damage;
Additional issues discovered during repair.

Major repair recommendations should have a reasonable technical basis.

Unnecessary repair or replacement recommendations are prohibited.

18. DIFFERENT OR ADDITIONAL FINDINGS

If the actual findings differ materially from the client's original declaration, the Service Partner should:

Stop unauthorized additional work;
Document the new findings;
Update the Job Order or transaction record;
Explain the recommended action;
Provide any additional quotation;
Obtain client approval before continuing.

19. NO ADDITIONAL WORK WITHOUT APPROVAL

A Service Partner must not perform additional paid work, replace additional parts, or materially increase the approved charges without proper authorization.

Approval should be recorded through the official system whenever available.

Unauthorized additional work may be subject to review and may not automatically be chargeable to the client.

20. PARTS, SERVICES, AND PRICE LISTINGS

Approved Service Partners may be allowed to publish or upload:

Services;
Parts;
Part descriptions;
Part quality or classification;
Warranty information;
Prices;
Stock availability;
Estimated preparation time.

All information must be accurate and kept reasonably updated.

Parts must not be deliberately misrepresented.

Classifications may include:

Genuine or original;
Original pull-out;
Refurbished;
Replacement;
Aftermarket;
Used;
Other clearly disclosed classifications.

An aftermarket or replacement part must not be knowingly represented as genuine original.

21. PARTS AVAILABILITY

A Partner should not represent a part as available when:

It is not actually available;
Supplier availability has not been reasonably confirmed;
The listed price is no longer valid;
The stated preparation time cannot reasonably be met.

Changes in availability should be updated as soon as reasonably possible.

22. CLIENT-SUPPLIED PARTS

When a client provides their own part, the Service Partner should document its apparent condition and compatibility before installation.

Unless otherwise expressly agreed, the Service Partner's responsibility is generally limited to the workmanship performed and does not extend to defects, lifespan, quality, or compatibility issues inherent in a client-supplied part.

However, labor does not have a warranty when the client supplies their own parts. Regardless of whether the parts are working or defective, the client must still pay the labor fee.

This does not remove any rights that cannot legally be waived.

23. POWERFIX-SUPPLIED PARTS

PowerFix-supplied parts must:

Be verified before installation;
Not be substituted without approval;
Be properly recorded;
Be reported if defective;
Not be used for unauthorized jobs.

Parts and inventory discrepancies may be investigated.

24. REMOVED PARTS

Removed parts remain the client's property unless:

The client voluntarily agrees otherwise;
The part is subject to a properly disclosed exchange arrangement;
The part is required for an approved supplier warranty process;
Safety or legal requirements require another form of handling.

A Partner must not secretly retain, sell, substitute, or reuse a client's component.

25. DEVICE CUSTODY AND SECURITY

While a device is under the Service Partner's custody, reasonable care must be taken to protect it from:

Theft;
Unauthorized access;
Unauthorized use;
Loss of components;
Avoidable physical damage;
Unsafe storage;
Improper handling.

Loss, theft, accidental major damage, or other serious incidents must be reported promptly.

26. CLIENT PRIVACY AND PERSONAL DATA

Service Partners may access only information reasonably necessary to perform the authorized service.

The following are prohibited without lawful and appropriate authorization:

Browsing private photographs for non-technical reasons;
Reading private messages;
Copying personal files;
Sharing client information;
Saving client passwords for personal use;
Posting private information online;
Using client contact details for unrelated personal purposes.

Personal information must be handled in accordance with applicable privacy requirements and the PowerFix Privacy Notice.

27. PASSWORDS AND ACCESS CREDENTIALS

Passwords, PINs, and access credentials should only be requested when reasonably necessary.

Credentials must:

Be treated as confidential;
Not be unnecessarily retained;
Not be shared;
Not be used for unrelated purposes.

Whenever practical, the client should personally enter their credentials during testing.

28. HOME SERVICE PROFESSIONAL CONDUCT

Home Service Technicians must:

Attend the confirmed location and schedule;
Carry required identification;
Use appropriate tools;
Maintain professional behavior;
Respect the client's home, office, or property;
Keep the work area reasonably clean;
Avoid unnecessary access to private areas;
Not bring unauthorized companions;
Not work while impaired by alcohol or illegal substances;
Not threaten, intimidate, or harass clients.

29. HOME SERVICE SAFETY

A Home Service Technician may refuse to begin, temporarily stop, leave, or request relocation of a job where there is a reasonable safety concern.

Examples include:

Threats;
Harassment;
Violence;
Dangerous surroundings;
Unsafe electrical conditions;
Aggressive animals;
Illegal activity;
Lack of a reasonably safe workspace.

The incident should be reported to PowerFix.

30. HOME SERVICE DEVICE TRANSFER

A device should not be removed from the approved Home Service location without proper authorization and documentation.

If a device needs to be transferred to a shop or specialist, the transfer should record:

Client authorization;
Device condition;
Receiving person or location;
Reason for transfer;
Current service status.

31. TIE-UP SHOP RESPONSIBILITIES

Tie-Up Shops must reasonably maintain:

A safe service environment;
Proper device storage;
Accurate location information;
Accurate operating hours;
Authorized personnel handling;
Proper Job Order procedures;
Required repair documentation;
Appropriate client updates.

The Tie-Up Shop is responsible for ensuring that its personnel handling PowerFix transactions comply with applicable standards.

32. NO UNAUTHORIZED SUBCONTRACTING

A PowerFix job must not be secretly transferred or subcontracted.

When another specialist is required, the transfer must be properly authorized and documented.

33. DEVICE TRANSFERS

Transfers between technicians, shops, branches, specialists, or PowerFix locations should be recorded.

Records may include:

Sending party;
Receiving party;
Date and time;
Device condition;
Reason for transfer;
Photographs;
Current repair status.

The receiving party should acknowledge custody.

34. ACCURATE SERVICE STATUS

Service Partners must provide accurate status updates.

Possible statuses may include:

Accepted;
Device received;
For diagnostic;
Waiting for approval;
Waiting for payment;
For parts;
Repair ongoing;
For observation;
Ready for testing;
Ready for release;
Completed;
Returned unrepaired;
Cancelled.

Knowingly false status updates are prohibited.

35. CLIENT COMMUNICATION

Communication with clients must be professional, respectful, and reasonably accurate.

Service Partners must not:

Threaten clients;
Harass clients;
Use abusive or discriminatory language;
Make knowingly false promises;
Blame another technician without evidence;
Pressure clients into unnecessary repairs.

36. NO OFF-SYSTEM TRANSACTIONS

A Service Partner must not intentionally bypass the PowerFix system by:

Asking a PowerFix-generated client to cancel and transact directly;
Offering an undisclosed direct price to avoid the platform;
Hiding payments;
Creating false cancellations;
Falsely marking paid work as unpaid;
Moving PowerFix-generated repeat transactions outside the system for the purpose of avoiding applicable obligations.

Suspected violations may be investigated.

37. PAYMENT COLLECTION AND RECORDING

Payments must follow approved PowerFix procedures.

Service Partners must not:

Collect unauthorized charges;
Hide payments;
Change approved prices without authorization;
Misrepresent payment status;
Fail to record required collections.

38. PARTNER FEES, COMMISSIONS, AND REVENUE SHARING

The applicable commercial arrangement will be disclosed through the Partner's approved program, booking, dashboard, or separate agreement.

Different arrangements may apply depending on:

Partner Type;
Labor;
Parts source;
Service category;
Promotions;
Discounts;
Refunds;
Payment processing;
Other disclosed adjustments.

Because different Partner programs may have different commercial terms, no single public revenue-sharing rate is guaranteed by these Terms.

The applicable confirmed arrangement for a specific Partner or transaction will govern, subject to correction of verified errors and applicable law.

39. PARTNER WALLET

Where a Partner Wallet applies, it may be used to record authorized platform-related credits, charges, adjustments, or obligations.

Applicable wallet rules will be disclosed to the Service Partner.

Partners may request review of a disputed transaction through the proper process.

Insufficient required balance may affect access to new bookings where the applicable Partner program requires a minimum balance.

40. COMPLETING A JOB

A job should only be marked Completed when applicable requirements have been satisfied, including:

Approved work is finished;
Required testing is completed;
Client update is provided;
Charges are recorded;
Payment status is accurate;
Required documentation is complete;
Release or turnover is properly recorded.

Knowingly false completion is prohibited.

41. POST-REPAIR TESTING AND RELEASE

Before release, the Service Partner should perform appropriate testing and document, as applicable:

Repaired function;
Relevant device functions;
Known remaining issues;
Limitations;
Recommendations.

Whenever reasonably possible, the client should be given an opportunity to inspect or test the device upon release.

42. WARRANTY

Warranty coverage depends on:

Service performed;
Part used;
Warranty stated in the Job Order;
Specific transaction terms;
Applicable law.

Warranty generally relates to the specific repaired or replaced component and does not automatically cover unrelated issues.

Warranty claims may require inspection.

Coverage may be affected by circumstances such as:

New physical damage;
New liquid exposure;
Unauthorized tampering;
Subsequent repair by another party;
Misuse;
Unrelated electrical damage;
New or unrelated defects;
Client-supplied part failure.

Nothing in these Terms removes consumer rights that cannot legally be waived.

43. BACKJOBS AND REPEAT ISSUES

When an issue is reported after repair, neither the client nor the technician should be automatically blamed.

The device may first require assessment to determine whether the concern is:

A covered backjob;
A defective replacement part;
A workmanship issue;
Related hidden damage;
New damage;
An unrelated issue;
Client-caused damage;
No fault found.

The Service Partner must reasonably cooperate with the review.

44. NO AUTOMATIC "LAST TOUCH" BLAME

A technician must not automatically blame the last person who handled or opened a device.

Technical conclusions should be supported by available evidence such as:

Photographs;
Videos;
Diagnostic findings;
Physical evidence;
Repair records.

45. HIGH-RISK SERVICES

Some services involve increased risk, including:

Bloated battery removal;
Liquid-damaged devices;
Severely cracked displays;
Bent frames;
Board-level repair;
Reballing;
Data recovery;
Biometric repair;
No-power devices;
Previously opened devices;
Devices with missing parts;
Devices with previous poor-quality repairs.

Material known risks should be explained and documented before proceeding.

Client authorization does not excuse negligence or remove rights that cannot legally be waived.

46. DATA RECOVERY

Data recovery results cannot be guaranteed unless a specific written guarantee is expressly provided.

Service Partners must not falsely promise:

100% recovery;
Recovery of every file;
Recovery of a specific file;
Permanent device functionality.

Recovered data must be handled confidentially.

47. PROHIBITED AND UNLAWFUL SERVICES

The PowerFix platform must not be used for unlawful activity.

Prohibited activities include:

Unauthorized access to stolen devices;
Fraudulent device identity modification;
Unauthorized account access;
Theft or misuse of client data;
Installation of malicious software;
Use of fake ownership documents;
Other activities prohibited by law.

Proof of ownership or additional verification may be required for sensitive services.

48. UNCLAIMED DEVICES

Unclaimed devices must be handled according to the applicable Client Terms, documented procedures, and applicable law.

A Service Partner must not personally use, sell, keep, transfer, or dispose of an unclaimed client device outside the approved process.

49. RATINGS AND REVIEWS

Clients may provide ratings and reviews.

PowerFix may consider legitimate performance information such as:

Client feedback;
Complaints;
Cancellations;
Response time;
Completion rate;
Backjobs;
Documentation compliance;
Turnaround time.

Fake reviews and review manipulation are prohibited.

50. QUALITY AND PERFORMANCE REVIEW

PowerFix may review Partner performance to maintain platform quality and safety.

Repeated or serious concerns may result in:

Guidance;
Required training;
Temporary restrictions;
Additional verification;
Probation;
Suspension;
Removal.

51. COMPLIANCE REVIEW

PowerFix may reasonably review records related to PowerFix transactions, including:

Job Orders;
Repair documentation;
Client complaints;
Payments;
Parts listings;
Service listings;
Warranty claims;
Booking records.

Service Partners must reasonably cooperate with legitimate transaction reviews.

52. CLIENT COMPLAINTS AND DISPUTES

When a complaint is filed, the Service Partner must:

Cooperate with reasonable investigation;
Preserve relevant records;
Submit requested evidence;
Avoid threatening or harassing the client;
Avoid publishing private client information;
Avoid knowingly false public accusations.

Disputed transactions may be reviewed before final resolution.

53. REFUNDS AND FINANCIAL ADJUSTMENTS

Responsibility for a refund, rework, replacement, or other adjustment depends on the facts of the case, applicable transaction terms, evidence, and applicable law.

Responsibility may involve:

PowerFix;
Service Partner;
Parts provider;
Client;
Shared responsibility.

No provision in these Terms is intended to remove rights or remedies that cannot legally be waived.

54. LOSS, DAMAGE, AND MISCONDUCT

A Service Partner may be held responsible, subject to fair review and available evidence, for loss or damage caused by proven:

Theft;
Fraud;
Intentional misconduct;
Gross negligence;
Unauthorized repair;
Unauthorized removal of parts;
Misuse of a client device;
Unlawful access to client data.

55. CONFIDENTIAL INFORMATION

Service Partners must protect legitimate confidential information received through their participation.

This may include:

Non-public client information;
Non-public supplier information;
Internal business processes;
Protected system information;
Non-public reports;
Security procedures;
Proprietary training materials.

Confidential information must not be unlawfully copied, sold, leaked, or misused.

56. POWERFIX BRAND USE

Approval as a Service Partner does not transfer ownership of the PowerFix name, logo, app, systems, or other intellectual property.

A Service Partner must not:

Claim ownership of PowerFix;
Create misleading official pages;
Claim to be a branch when not approved as one;
Make misleading public representations;
Use PowerFix branding for unauthorized purposes.

57. NON-EXCLUSIVITY

Unless a separate written agreement states otherwise, the Service Partner relationship is non-exclusive.

Partners may operate their own business or work with others, provided they do not:

Misuse PowerFix client information;
Intentionally divert PowerFix-generated transactions;
Misuse confidential information;
Misrepresent their relationship with PowerFix.

58. TEMPORARY RESTRICTION OR SUSPENSION

PowerFix may temporarily restrict or suspend access where reasonably necessary for safety, investigation, compliance, or platform protection.

Possible reasons include:

Serious complaints;
Suspected fraud;
Missing devices;
Payment discrepancies;
Repeated cancellations;
Significant privacy concerns;
Safety complaints;
Fake documentation;
Suspected off-system diversion.

Temporary restriction does not automatically constitute a final finding of wrongdoing.

59. REMOVAL FROM THE PLATFORM

Serious or repeated violations may result in removal.

Examples include:

Theft;
Fraud;
Deliberate client data misuse;
Violence;
Serious harassment;
Intentional device damage;
Fake identity;
Repeated intentional off-system transactions;
Hidden payment collection;
Serious illegal activity.

Appropriate review may be conducted based on the circumstances and available evidence.

60. VOLUNTARY EXIT

A Service Partner may request to leave the platform.

Before final account closure, the Partner may be required to:

Complete or properly transfer pending jobs;
Return client devices;
Return PowerFix property;
Settle valid outstanding obligations;
Preserve or submit required transaction records;
Cooperate with unresolved disputes relating to prior transactions.

Leaving the platform does not automatically remove responsibility for prior actions or transactions.

61. CHANGES TO THESE TERMS

PowerFix may update these Terms due to:

New services;
Platform changes;
Operational improvements;
Safety requirements;
Legal or regulatory developments.

Each published version should display:

Version number;
Effective date;
Last updated date.

Minor changes that do not materially affect Partner rights or obligations may be communicated through the platform.

Material changes require renewed acceptance before the Partner may continue using affected Partner functions.

62. ELECTRONIC ACCEPTANCE AND RECORD

Acceptance may be recorded through an approved electronic method.

The acceptance record should include:

Service Partner name;
Partner or Account ID;
Partner Type;
Terms Version accepted;
Date and time accepted;
Acceptance method;
Re-acceptance history, when applicable.

Electronic acceptance may be retained as evidence of the Partner's acknowledgment and agreement, subject to applicable law.

63. RE-ACCEPTANCE OF MAJOR UPDATES

If a material change is made to these Terms, the Service Partner must be shown:

WHAT CHANGED
A short summary of the material changes.

NEW VERSION
The updated Terms Version and Effective Date.

REQUIRED ACTION
The Service Partner must review and accept the updated Terms before continuing to:

Accept new bookings;
Receive new PowerFix jobs;
Use affected Partner features.

Previous acceptance records must not be deleted when a new version is accepted.

64. PUBLIC ACCESS AND TRANSPARENCY

The current public version of these Terms may be viewed by:

Applicants;
Approved Service Partners;
Clients;
Members of the public.

Public access is provided for transparency and does not give a non-Partner any Partner rights or platform access.

Internal security procedures, investigation methods, confidential commercial arrangements, and internal enforcement systems may be maintained separately and are not required to be published in these public Terms.

65. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of the Republic of the Philippines.

The parties are encouraged to first attempt good-faith resolution through the appropriate PowerFix support or dispute process.

Nothing in these Terms prevents any person from exercising rights or remedies available under applicable law or from approaching the appropriate government authority.

66. SEVERABILITY

If any provision is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

67. FINAL ACKNOWLEDGMENT

By accepting these Terms, the applicant or Service Partner confirms that:

The information they submitted is truthful;
They have had access to the complete Terms;
They understand the responsibilities applicable to their Partner Type;
They will accept only jobs within their declared and actual capabilities;
They will use required Job Orders and transaction records;
They will protect client devices and personal information;
They will not intentionally divert PowerFix-generated clients outside the system;
They understand that serious or repeated violations may affect platform access;
They understand that material future updates may require re-acceptance.

MANDATORY ACCEPTANCE

I confirm that I have read the Quick Summary and had access to the complete PowerFix Service Partner Terms & Conditions.

I have read and agree to the PowerFix Service Partner Terms & Conditions, Version [PF-SPTC-v1.1].

I understand that submitting an application does not guarantee approval as a PowerFix Service Partner.

I understand that material updates to these Terms may require me to review and accept a new version before I can continue accepting new PowerFix bookings.

Terms Version: [PF-SPTC-v1.1]
Accepted By: [Full Name / Business Name]
Partner Type: [Tie-Up Shop / Independent Technician / Home Service Technician / Other]
Account ID: [Automatically Generated]
Date and Time Accepted: [Automatic Timestamp]
Acceptance Method: [Checkbox + Continue / OTP / Digital Signature]

I HAVE READ AND AGREE

PUBLIC VIEW MODE

For visitors, clients, and members of the public:

[ READ FULL TERMS ]

No acceptance is required unless the person is applying for or using a PowerFix Service Partner account.

MATERIAL UPDATE SCREEN

IMPORTANT UPDATE TO OUR SERVICE PARTNER TERMS

We have updated the PowerFix Service Partner Terms & Conditions.

Previous Version: PF-SPTC-v1.0
New Version: PF-SPTC-v1.1
Effective Date: August 4, 2026

What Changed?
- Added PowerFix Employee, Franchisee, Trainer, & Trainee section.

REVIEW UPDATED TERMS

I have reviewed and agree to the updated PowerFix Service Partner Terms & Conditions, Version [PF-SPTC-v1.1].

ACCEPT AND CONTINUE

Until the updated Terms are accepted, the Service Partner may view their account and existing obligations but may be restricted from accepting new bookings or using affected Partner functions.